Monkeez Return Policy
Hassle-free Returns & Exchanges
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 30 days of your purchase. Your satisfaction is important to Monkeez.
You must Contact Us via email before returning any products.
Attn: Customer Service
2680 E. Riverside Dr.
Ontario, CA 91761
Non-defective products may be returned or exchanged if the item is unopened in a condition that allows for resale (see below for our policy regarding defective products). All returned items must be unused, in new condition. Clothing must be unwashed and unworn. Videos must be unopened & sealed in original packaging. Grip taped decks and assembled skateboards, including its parts, cannot be returned. Due to limited stock, replacement product may not be available and cannot be guaranteed. Your item(s) must be returned with shipping pre-paid. Monkeez must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All refused packages will be refunded in full, less shipping charges. Manufacturers will sometimes change the colors on a product to provide options. Colors may vary, Monkeez will not be held responsible for items that may differ from image colors on this website.
You must contact Monkeez within 5 days of receipt of a defective product. Monkeez does not guarantee exchange or credit for defective items. If you believe your product is defective, please send it back along with the return form explaining the defect. If the product is determined to be defective upon receipt by Monkeez, a full refund will be issued. Monkeez will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Incorrect Product Shipping
If Monkeez ships a product other than the product ordered, we will issue a call tag to have the product picked up at our expense. The customer will have the choice of receiving the correct product, another item of the same value, or receiving a full refund including shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Manufacturer Money Back Guarantees
Monkeez does not offer money back guarantees or honor money back guarantees offered by product manufacturers. If you have concerns regarding a product, contact the manufacturer directly to discuss and purchase products in order to be covered under the manufacturer’s money back guarantees. Monkeez does not endorse or guarantee any manufacturer product claims.
In order to receive a refund, your purchase must be returned with shipping pre-paid and include a completed Return Form. All items must be unused in original packaging, with the original packing slip included. Any discrepancies could result in a delay or partial forfeiture of your refund. All products will be inspected upon receipt in our warehouse. If it is determined that the product does not meet our return guidelines, it will be sent back to you. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
Reimbursement of payment
Please allow a minimum of 7-10 days for refunds to be processed. When Monkeez receives the returned defective product, your credit card will be credited in full for the defective product plus the shipping cost. Customers returning non-defective products will receive a refund less shipping fees.
Shipping and Handling
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post.
For help processing a return, please contact us via our Customer Service Center.